Fortunica Casino Responsible Gambling

We are committed to safer, controlled play and to protecting our customers. We want every session to be enjoyable and within your control, so we provide straightforward tools and clear guidance to help you manage your activity and stay safe while gambling.

Player protection principles

We prioritise player safety, fair play and informed choices. We encourage responsible behaviour by making account controls accessible, by offering information on recognising harm and by supporting customers who need to step back from play.

Activity-control tools

We offer a range of practical tools so you can manage how you play. These include deposit limits, loss limits, session time limits, reality checks and options for breaks or self-exclusion. You can find and adjust most controls in your account settings.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you spend. Limits can be lowered instantly and raised only after a cooling-off period to help avoid impulsive increases.

Loss limits

Loss limits let you cap total losses over a chosen period. These work alongside deposit limits to give you a fuller view of your net play and help keep your gambling within affordable levels.

Time limits and session controls

Set session length limits and receive reality-check reminders to help monitor time spent playing. You can also enable account breaks - short, user-activated pauses that suspend play for the period you choose.

Self-exclusion

If you need a longer break, self-exclusion is available. You can self-exclude for defined periods or request account closure. During self-exclusion your account is blocked from play and we suspend marketing contact.

Signs of problematic behaviour

Be alert to changes in your behaviour such as chasing losses, betting more than you can afford, neglecting work or family, hiding activity or spending more time than intended. If you notice these signs in yourself or someone you care about, consider using limits or taking a break.

Tips for maintaining control

Set clear deposit and time limits before you play, only gamble with money you can afford to lose, stick to pre-set budgets and take regular breaks. Use self-assessment tools and share your intentions with someone you trust.

Professional help and support organisations

If you or someone close to you needs further help, seek professional support. For UK players, organisations such as GamCare and the National Gambling Helpline provide confidential advice and treatment options. If you need assistance with account controls, contact our support team via the account help section and we will support you to access the right services.