| Field | Details |
|---|---|
| Casino name | Fortunica Casino |
| Locale | United Kingdom |
| Regulator | UK Gambling Commission (UKGC). No UKGC authorisation was identified in the reviewed sources. Check the UKGC public register before depositing anywhere. |
| Licence | No UKGC licence number was identified in the reviewed sources. UK players should not register or deposit with this operator. |
| Owner | Operator company details were not identified in the reviewed sources. Verify the operating entity on the UKGC register or Companies House. |
| Established | Founding year was not identified in the reviewed sources. |
| UK bonus terms | The reviewed sources report that UK customers are excluded from bonuses. Confirm the current terms directly with the operator before any deposit. |
| How to check safely | Search the operator's name on the UKGC public register at gamblingcommission.gov.uk. If it is not listed as licensed for UK customers, do not register or deposit. For help, contact GamCare (0808 8020 133) or the National Gambling Helpline. |
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Reach us by email, phone or live chat for quick assistance; we aim to respond promptly to verification and payments enquiries. If you need help with deposits, withdrawals or responsible gambling, our advisers will guide you through the next steps and point you to suitable resources.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7234 5698 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send explanations or documents. Please include a clear subject line, your full name and up-to-date contact details to avoid delays. For faster handling, attach relevant documents and send to [email protected] when an email address is required.
Contact Form
Response Time
Our support team aims to respond quickly to all player inquiries. Most messages are answered within one business day. Complex cases that require document checks or investigations may take longer, often up to several business days depending on the issue. For faster service, include your account ID and clear details in your message; our agents will update you as soon as new information is available.
Feedback
We value your feedback. Tell us about any issues, feature ideas, or suggestions to improve the site and gameplay. Send comments via the support channel or use the feedback form; every submission is reviewed carefully and used to refine promotions, games, and site usability. Your input helps us prioritise updates and deliver a smoother, fairer experience for all players.