Privacy and Data Policy

Privacy policy

This page explains how we collect, use and protect personal information when you use Fortunica Casino. We respect your privacy and set out what data we hold about you, how we process it, and the choices you have. Where we refer to account data, user activity, cookies or third-party services, we mean the information needed to provide and secure your account and services.

Types of data we collect

Personal data

We collect information that identifies you directly, such as your name, date of birth, contact details, address and identity documents when required for verification. We also hold account credentials and communications you send to our support team.

Technical data

Technical data includes IP address, device identifiers, browser and operating system, login timestamps and location data derived from your device. We use this to maintain the service and help protect your account.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, play history and wagering activity. We record these details to process payments, resolve queries and meet our compliance obligations.

Use of information

We use your data to operate your account, process payments, provide customer support and maintain security. Data is also used to detect and prevent fraud, comply with legal obligations and to improve our services. Where we ask for consent to send marketing, you can withdraw that consent at any time.

Data protection practices

We protect personal information with technical and organisational measures, for example encryption, access controls and regular security reviews. Staff access to personal data is limited to those who need it to perform their role and we train our teams on data protection practices. We retain data only as long as necessary for operational, legal or regulatory purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login and analyse site usage. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or the cookie controls on our site. Disabling some cookies may affect site functionality.

Information sharing and third parties

We share data with service providers who perform functions on our behalf, such as payment processors, identity verification services, fraud prevention and hosting providers. We may also disclose information where required by law or to protect rights and safety. We do not sell your personal information and seek to limit any onward use of data by third parties.

User rights

You have rights to access the personal data we hold about you, request correction, object to or restrict processing, request deletion and, where applicable, request data portability. You can manage many preferences in your account settings or contact us to exercise your rights.

Access, correction and deletion

To update your details, sign in to your account and edit your profile where available. To request copies of your data, corrections or deletion, contact [email protected]. We may need to verify your identity before responding and may retain certain records where required by law or for legitimate business purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices. Significant changes will be posted on this page and, where appropriate, notified via your account. Please review the policy periodically to stay informed about how we handle your information.